Transport & Freight Management Consultants
Expensive Freight Transport for SMEs puts a massive strain on profitability.
Poor performance leads to slow delivery and plummeting customer satisfaction.
We’re here to help you identify and solve your outbound delivery challenges so you can keep your customers happy and stay profitable.
The Challenges of Freight Transport Management
For many businesses, the transport interface is the only contact point between customers and your business. That means that customer satisfaction relies almost entirely on delivery times and service.
For major corporations, outbound transport costs may only equate to 2-3% of sales, perhaps as low as 1% or less depending on the industry. However, for SMEs it can be as high as 5-10%, mostly due to a lack of economies of scale but also due to lack of skill in planning and managing transport or difficulties in dealing with transport contractors.
We can help you optimise your transport operations, reduce costs, and improve service quality. Our industry expertise and proven methodologies have been working for decades, and we’re confident we can help you improve your freight transport management process.
Common Issues Our Transport Consultants Help Resolve
Slow delivery times
Our logistics experts review your current delivery operations to find the bottlenecks and inefficiencies. We implement technology and optimise routes to speed up deliveries. With our decades of logistics experience, we help you get faster delivery times and a competitive edge in customer satisfaction and retention.
Skyrocketing costs
We offer freight consultancy services that are designed to reduce your transport costs without compromising service level. We do cost analysis, negotiate with logistics providers and optimise your freight operations. Our bespoke solutions often deliver big cost savings so you can reallocate resources and increase overall efficiency in your supply chain.
Contract disputes
We help resolve and prevent contract disputes with logistics providers, which is a common transport issue many people have. Our team reviews existing contracts, identifies potential issues and helps draft clear contracts that benefit both parties. By setting out clear terms and performance metrics we reduce misunderstandings and get you maximum value from your logistics partnerships.
Customer complaints
Dealing with customer complaints is an absolute fundamental part of business success. Our consultants will help you implement robust complaint management systems and improve your response processes. We also work on your logistics freight operations to prevent issues that cause complaints and get higher customer satisfaction and loyalty.
Damage to reputation
Reputation in logistics is everything. We can help you build and maintain a good reputation by improving service reliability and consistency. Our solutions include better inventory control and management systems, improved customer communication and proactive problem solving procedures to protect and enhance your brand reputation.
Change in Transport Demand
Managing fluctuating demand is tough, but it’s a necessary part of a growing business. Our logistics experts help you develop flexible strategies to manage demand variability. We help you make informed decisions on scaling up or down, inventory management and the right mix of in-house and outsourced services for your changing needs.
SME Freight Transport Audit
Our SME Transport Audit is designed to identify your major outbound (delivery) transport issues and provide you with the guidance and roadmap to improve performance.
Conducted with 2-3 weeks and at a cost of under $10,000 + GST, our approach will give you the following benefits:
- Transport spend analysis to establish how many transport suppliers you area and should be using.
- Transport service analysis to review the level of service you are buying and the actual delivery performance. Sometimes SMEs are buying the wrong transport service.
- Transport assets review to examine the makeup of the fleet in terms of vehicles types and number, as well as overall utilisation. This is important for in-house fleets as well as outsourced operations.
- A tailor made Key Performance Indicator report to manage transport supplier relationships ongoing (or your in-house fleet).
- A customised roadmap to improved transport performance.
- A review of transport planning processes and systems.
- A 2-hour workshop with selected staff to explain and impart the performance improvement roadmap.
- Membership to our 12-month online Supply Chain Education Program (valued at $800) for up to four staff.