Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
Cost to Serve reporting, analysis, and modelling has much to offer organisations of all kinds. But sadly, most businesses failed to understand it. Why is that? Related articles on this topic have appeared throughout our website, check them out:...
Is your ecommerce business one of those that’s been growing steadily in recent years, and seen an absolute boom since the COVID-19 pandemic emerged? If so, your enterprise’s good fortunes are probably tempered by the challenges of meeting unprecedented demand for your...
Supply Chain & Logistics case studies are always interesting. This one is about easy ways to save money in your Supply Chain and Logistics operations if you just look at things differently. And it was an easy problem to fix! Maybe you have some similar examples...
Why is peeling an Onion relevant to Supply Chain management? Because it’s all about the layers. Think of each layer as a different Supply Chain function. As and you peel back the layers, you learn more about each functional cost! It’s a great way to reveal...
Up to 14% of customer orders could be losing money in your Supply Chain. Why? Watch this episode: Editor’s Note: This post was originally published on February 24, 2021, under the title “Losing Money on Customer Orders and Supply Chain...
